Privacy Policy

Who we are

Manta Media Company provides AI-powered phone answering and voice-agent services for HVAC contractors. For privacy questions, contact us at hello@mantamediacompany.com, call (510) 485-9113, or write to us in Phoenix, AZ.

Information we collect

• Contact information you submit through our site, demo requests, calls, email, or chat.
• Business details such as company name, team size, service area, and service needs.
• Call-related information, including transcripts, recordings, appointment details, and lead data when our services are in use.
• Website usage information collected through standard analytics, cookies, and embedded tools.

How we use information

• To respond to inquiries, schedule demos, and provide customer support.
• To deliver, improve, monitor, and secure our AI voice-agent services.
• To configure customer call flows, appointment logic, and reporting.
• To send service-related notices, billing communications, and relevant updates.
• To comply with legal obligations and enforce our agreements.

Call recordings and transcripts

Our services may process call recordings, transcripts, caller responses, appointment requests, and related call metadata. Customers are responsible for obtaining any notices or consents required under applicable law for call recording, AI disclosure, or message handling.

Sharing information

We may share information with service providers, software vendors, hosting providers, analytics tools, CRM integrations, and other processors that help us operate the site and deliver the service. We may also share information if required by law, to protect our rights, or in connection with a business transfer.

Cookies and third-party tools

Our website may use cookies, analytics tools, booking links, chat widgets, and embedded scripts to improve site functionality, measure usage, and support demo scheduling. The LeadConnector chat widget and other third-party services may collect information based on their own policies.

Data retention

We retain information for as long as needed to provide services, maintain records, resolve disputes, comply with legal obligations, and improve the platform. Retention periods may vary depending on the type of data and the customer relationship.

Your choices

You may contact us to request updates to your information, ask questions about data handling, or request deletion where applicable. Some information may still be retained where required for operational, contractual, legal, or security reasons.

Contact

Manta Media Company
Phoenix, AZ
hello@mantamediacompany.com
(510) 485-9113